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24 Jul 2017

Visiting the Nikon Service Centre in Hong Kong

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If you are in Hong Kong and have ever had a problem with your Nikon equipment, all roads point to the Nikon Service Centre. I have a love/hate relationship with this place – I shoot Nikon and love most things Nikon-related, but on the other hand if I find myself here it is because I am about to drop some serious cash on a lens or camera repair. Fortunately the Nikon Centre is reliable and the customer service is great – they have been looking after me for the last seven years and I still recognize staff from my earliest visits. They speak English well and are very knowledgeable.

Location
The Nikon Service Centre in Hong Kong is in the Office Tower of Langham Place, a flagship shopping mall in Mongkok. Once inside the Langham mall, take a few escalators up and finally an elevator to the 38th floor.

Address is: Suite 3802, 38/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon
Phone is: +852 2907 1122
Hours are: 10:00 to 19:00 Mon-Fri, 10:00 to 17:00 Sat, closed on Sundays.

There used to be a 2nd Nikon centre in Taikoo Shing, but they got rid of it a few years ago.

Service
Inside you’ll grab a number and wait for a service rep, but I have yet to ever wait more than a few minutes during any visit. While they do sell Nikon equipment and I have bought cameras here before, you can usually do a fair bit cheaper by shopping around Hong Kong, either at camera stores in Mongkok itself or in other areas like Stanley Street in Central.

Most likely you’re here to fix a broken or dirty camera body or lens. I was most recently here to fix a “motion blur in the corners” issue with a 24-70mm and 70-200mm VR2 lens that may have been caused by dropping my camera bag, but its hard to know for sure.

The usual process for a repair of this nature has involved a very quick explanation of my problem, a preliminary inspection that is usually 5-10 minutes, after which point I was told that they would need to inspect further and email me a quotation. The inspection cost is HKD200 (USD26) which is creditable towards the actual repair should you agree to proceed after the inspection. Then I would usually get an emailed quote followed by a follow-up phone call – this takes a few days to 2 weeks. I playfully refer to this part of the process as the “kick in the balls”.

Pricing
Once you receive a quote, it is up to you to proceed with the repair. My 24-70mm cost HKD4876 in parts and HKD1200 in labour for a total of HKD6076 (HKD4860 after discount). There was a 20% NPS discount which, if you meet the member requirements, can obviously save you some money in situations like this. My 70-200mm repair cost HKD1451 after NPS discount for what seemed to be a very similar issue. From there, each lens repair took less than a week.

The difference between fixing these two lenses goes to show how unpredictable a repair cost could be. There were times when I’ve gone in to pick up my lens and was pleasantly surprised to find that the actual cost ended up being much less than what was quoted, but more recently this was not the case and I paid exactly what was quoted.

Both lenses were 8 years old with heavy workhorse usage, so I was skeptical as to whether the lenses would ever be as sharp as they have been for me over the years, but as far as I can tell they are as good as new! YES!


Sensor Cleaning
Sensor cleaning is HKD300-500, depending on whether your camera is “Hong Kong goods” or grey-market. Although this is a very reasonable cost, especially when compared to other countries, this used to be nearly half the price a few years ago, but like most things in HK the cost has gone up.

If you don’t mind rolling up your sleeves I recommend self-cleaning you camera sensor – I personally find it relaxing and meditative.

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